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1. Adapter for surface pro 3 and dockstation the same install#
2. Adapter for surface pro 3 and dockstation the same manual#
3. Adapter for surface pro 3 and dockstation the same portable#

Remove the connected peripherals one by one.Remove the Surface Connector and plug it in turned over by 180 degrees (it works both ways).Try the same Surface with a different dock (if possible).Try the same dock with a different Surface (if possible).

Adapter for surface pro 3 and dockstation the same install#

Install all updates on the Surface computer.If updating doesn’t work, here are a few more things to try out before reaching out to Microsoft Support: First, it’s all possible via Windows Update, as Microsoft has tried to make the process more straightforward by publishing firmware updates on its updating service, and manually downloading the packages listed here. Updating the second-generation Surface Dock can be done in two different ways. Just install it like a regular app, reboot your computer, and that’s it.

Adapter for surface pro 3 and dockstation the same manual#

Updating the first-generation Surface Dock is a manual process, as you need to download the installer available here (just get the firmware package, as the rest of the files aren’t needed). If not, then you own the first generation. If you have four different USB-C ports, then you’re the lucky owner of a second-generation Surface Dock.

The easiest way to tell what model you’re using is to look at the USB ports available on the dock.

So this is the first thing I’d try before anything else.įirst and foremost, you need to determine if you have the first or the second-generation Surface Dock. While these users claim they have already tried updating the firmware update, this is exactly what has helped me and others to deal with the whole thing. Here’s what the users who took to the forums tried to fix the whole thing: The dock disconnects, reconnects, disconnects, reconnects, and so on.īy the looks of things, I’m not the only one who hits this issue, and plenty of users here on Microsoft’s Community forums confirm this has been a thing since early 2020, with both the original Surface Dock and the Surface Dock 2 experiencing the same issues. The whole thing is incredibly frustrating, as it happens regularly, sometimes entering some sort of infinite loop that you can’t get rid of. What this means is that if you’re working, you’re losing your mouse, keyboard, and any other USB connection that might rely on the Surface Dock to run. In just a few words, the Surface Dock just keeps disconnecting intermittently for no clear reason, and along with it, all the peripherals that are connecting are removed too.

Adapter for surface pro 3 and dockstation the same portable#

The Surface Dock is a great piece of hardware that every Surface PC owner should have, as it offers additional connectivity options while keeping the device itself as portable as it’s supposed to be.Īnd needless to say, lots of Surface Book, Surface Pro, and Surface Laptop buyers get one of these too, as it’s become an essential tool especially during these difficult times when everybody stays home.īut on the other hand, here’s something that you didn’t expect to experience when using the Surface Dock and which I also came across after setting up the first-generation model.